Returns & Warranty Policy
At Mastershop Pty Ltd, we stand behind the quality of our electronics with a 30-day satisfaction guarantee. If your device is faulty or doesn't meet your expectations, we offer streamlined returns and exchanges to ensure your tech needs are met.
Initiate Your Request
Log in to your account and complete the online Return Merchandise Authorization (RMA) form with your order number and reason for return.
Secure Packaging
Carefully pack the electronic item in its original box including all accessories, manuals, and cables to prevent damage during transit.
Shipping and Labeling
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or Australia Post outlet.
Inspection and Refund
Once our technicians verify the condition of the hardware, your refund or replacement will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing