Frequently Asked Questions
Everything you need to know about shopping with Mastershop Pty Ltd.
What is the standard shipping timeframe for my order?
At Mastershop Pty Ltd, we typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days, while express options are available at checkout for faster delivery.
Do all electronic products come with a warranty?
Yes, all our electronics come with a standard 12-month manufacturer warranty. We also offer extended protection plans for specific high-value items to give you extra peace of mind.
What is your return policy for faulty or change-of-mind items?
We offer a 30-day return policy. If an item is faulty, we provide a full refund or replacement. For change-of-mind returns, the product must be unopened and in its original packaging.
Are the products sold on Mastershop Pty Ltd brand new and authentic?
Absolutely. We only source directly from authorized distributors and manufacturers. Every product sold on our platform is 100% authentic, brand new, and sealed in its original retail packaging.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' services like Afterpay and ZipPay.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.